FAQ
What if I typed in the wrong address? If you included the wrong address, please send an email ASAP for us to change it. If you do not reach out by the time we ship the order out, we will not be liable, and your order will be sent to the address provided! We will not offer a refund for a mistaken address, so please read carefully when inputting your information!
How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation email from us to confirm that your order has been received. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
A size chart is currently in development and will be available soon. If you have any concerns regarding sizing, please contact us at info@claudmaci.com for assistance. For specific product sizing details, please refer to the item descriptions before ordering.
How do your Crews and Hoodies fit? All apparel is unisex. The exact brand and fit varies depending on the fabric. Sizing details are in every item description, so read carefully before ordering.
Do you offer exchanges if my item does not fit? Due to each item being made to order and limited quantity, all orders are final sale and we DO NOT offer returns or exchanges at this time. Although If you have a problem with your order, please send me an email or fill out the website contact form. I am always happy to help!
How should I care for my embroidered goods? All embroidered crews and hoodies can be washed and dried on any setting, although I recommend washing with like-colored garments and air drying to keep soft and cozy. If you notice any puckering around the embroidery over time, simply iron over the design and it will look good as new.
I have a discount code; how do I use it? Must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.
Can I amend and cancel my order?
Yes, you can cancel or make changes to an order within 24 hours of purchase. This will allow us to pack your orders efficiently and to minimize errors in production. Otherwise, your order will begin production and will not be able to be cancelled or refunded. It is advisable to check your order before placing it.
There is an item missing from my order?
We apologize for sending you an incomplete order. Please contact info@claudmaci.com and we will assist you as soon as possible.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us! Please contact info@claudmaci.com with a snapshot of the product. We will assist you as soon as possible.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact info@claudmaci.com and we will assist you as soon as possible.
I have not received my parcel, what should I do?
Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Claud Maci is not responsible for lost or stolen packages.